OWNDAYS

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保証・よくある質問

Warranty & FAQs

FAQs regarding our shops

This is our FAQ section.
You may be able to find the answers to your questions here.

  • Warranty Information

  • Q1: How long is the warranty period and what are the terms and conditions?

    A1: Please refer to OWNDAYS Customer Guarantees page for details on the warranty period and policies.
    * Terms and conditions apply.

  • Q2: What are the terms and conditions on the warranty of lenses?

    A2: We provide 1-year warranty on lens visual performance with a one-time complimentary change of lens degree.
    * Degree based on power specified by the customer or a doctor’s prescription (Dr Rx) is not covered under warranty.
    * Warranty does not cover damages to the lenses, including cracks or scratches to the lens coating.

  • Q3: What are the terms and conditions on the warranty of frames?

    A3: In the event where the frames become faulty under normal use within 1 year from the date of purchase, we will repair or replace them at no charge.

  • Q4: Is the warranty valid at any shop?

    A4: Yes.
    The warranty is valid at any OWNDAYS shop around the world. Please bring the glasses and the warranty card when you visit us.
    * If you require overseas warranty support, please first contact the shop of purchase.

  • Q5: I lost my warranty card. Is my pair still covered by the warranty?

    A5: We recommend that you keep your warranty card in a safe place. We are unable to provide certain warranty services if you do not present your warranty card.

  • Q6: The warranty period is already over. Can you still provide warranty?

    A6: No.
    We are unable to extend the warranty period.

  • Q7: I have lost my glasses. Am I covered by the warranty?

    A7: No.
    The warranty does not cover loss or misplacement.

  • Lens Information

  • Q8: The prescription on the lenses is not suitable for me. Can I make an exchange?

    A8: We provide a one-time complimentary change of lens degree if you experience discomfort in your vision within the first year of purchase.
    * Degree based on power specified by the customer or a doctor’s prescription (Dr Rx) is not covered under warranty.

  • Q9: The lens has become scratched. Does the warranty cover this?

    A9: Damages to the lenses, including cracks or scratches to the lens coating, are not covered under warranty. However, we provide lens replacement service at RM198 for a pair of regular single vision lenses.
    * Additional fees apply for option lenses.
    * Lens replacement service is subject to the condition of the frame.

  • Q10: I am bothered by the lens thickness. Is it possible to make them thinner?

    A10: Yes, it is possible.
    Please speak to our staff at the shop where you have made the purchase.
    They will offer you the most suitable lenses based on your degree.
    Do note that there may be occasions when we cannot meet your required lens thickness due to your degree and the size/shape of the frames.

  • Q11: I have purchased a pair of single vision glasses. Is it possible to change the lenses to progressive lenses?

    A11: Yes. We provide a one-time replacement of your lenses to progressive lenses at an additional fee from RM300 within the first year of purchase.
    Please allow 10-14 working days for processing.

  • Q12: I have purchased a pair of glasses with progressive lenses. Can you change the lenses into single vision lenses i.e. normal reading glasses?

    A12: We offer free exchange of progressive lenses to regular single vision lenses within two months of purchase. Please bring your glasses and the warranty card to our shop within the warranty period.

  • Q13: I had my new lenses made with the same degree as my current pair of glasses. However, my vision seems different. Why is this so?

    A13: The change in your vision could be due to the shape and the fitting of the frames.
    * If you are not comfortable with your vision, please visit our shop so we could confirm your degree and adjust the frames and the fitting accordingly. Kindly bring your glasses and the warranty card to our shop within the warranty period.

  • Making a Purchase

  • Q14: Is a prescription required for getting a pair of glasses at the shop?

    A14: No, prescription is not required.
    We will do an eye test for you and then process the glasses accordingly.
    However, we recommend that you obtain a prescription in advance in the following circumstances:
    - For those who are below 12 years old and are using glasses for the first time.
    - For those who have eye disease and are receiving treatment at an eye clinic.
    - For those whose eye conditions are unstable.

  • Q15: Do you provide eye tests for children?

    A15: Yes, our opticians and optometrists are able to conduct eye tests for children.

  • Q16: What payment modes do you accept?

    A16: We accept cash and credit card such as Visa and Master card.
    For other possible payment modes such as gift vouchers and gift cards, please feel free to ask our shop staff for more details.

  • Q17: Is it possible to pay by credit card?

    A17: Yes.
    All shops accept VISA and MASTERCARD.

  • Q18: Can you send products by post?

    A18: Yes.
    We can send products to you via a delivery service such as Poslaju. Do note that you will have to bear the cost of delivery.
    Please feel free to ask our shop staff for more details.

  • Q19: Can you make glasses with the same degree as my existing pair?

    A19: Yes, we can.
    Please bring along your existing pair of glasses so we can make the same degree for the new pair. Alternatively, we also accept other forms of record of the degree.
    * There may be circumstances where we are unable to check the degree due to scratches or damaged coating on the lenses.

  • Q20: Is it possible to do an eye test without making a purchase?

    A20: We provide complimentary visual acuity test and auto-refractor scanning with no purchase needed.

  • Q21: How long does it take to make the glasses?

    A21: We can process your glasses in as little as 20 minutes upon payment.
    * Depending on how busy the shop is and the stock lens availability.
    * Additional processing time may be required for option lenses.

  • Q22: Is it possible to have an eye test while wearing contact lenses?

    A22: No.
    Customers must remove their contact lenses to have their eyes tested. We provide contact lens case and rinse solution.
    * For disposable contact lenses, please bring a replacement set with you.
    * For soft contact lenses, a minimum of 15 minutes of resting time is needed upon removal of contact lenses in order to perform an accurate eye test.
    * For hard contact lenses, over 24 hours of resting time is needed after removing the contact lenses.

  • Shop Information

  • Product Information

  • Q24: Is it possible to buy just the frames?

    A24: Yes.
    We offer RM60 discount off the set price if you are buying the frames only.

  • Q25: Do you offer thinner lenses?

    A25: Yes.
    Our lenses range from High Index Aspheric Lenses (1.60) to Ultra High Index Aspheric Lenses (1.74). Based on your degree, we offer you the most suitable lenses at no additional fee.

  • Q26: Is there an additional fee for astigmatism correction?

    A26: No.
    There is no additional fee regardless of astigmatism or degree.

  • Q27: Can you make reading glasses?

    A27: Yes, we can.
    Our reading glasses are at the set price indicated on the frames.

  • Q28: Do you offer lenses with UV protection?

    A28: Yes.
    All lenses at OWNDAYS come with UV protection which can reduce over 99% of UV rays reaching the eyes.

  • Q29: Can you make glasses with progressive lenses and office progressive lenses?

    A29: Yes, we can. Please note that there is an additional fee from RM300 for progressive lenses.
    * There is a processing time of 10-14 working days.

  • Q30: Can you make glasses with Transitions lenses?

    A30: Yes, we can. Please note that there is an additional fee of RM300 for Transitions lenses.
    * There is a processing time of 10-14 working days.

  • Q31: Can you make glasses for squint?

    A31: Yes. We can make glasses for squint with a prescription issued by an eye doctor.
    * Do note that we do not provide lenses with prism correction.

  • Q32: Can you make glasses with no degree?

    A32: Yes, we can.
    No-degree lenses will be used.
    These lenses also come with UV protection and water-repellent coating.

  • Q33: Do you have frames for children?

    A33: Yes, we do.

  • Q34: Do you charge any fees on top of the set prices?

    A34: Yes. Additional fees apply for option lenses.
    - RM300 per pair of progressive lenses (progressive, office progressive and computer progressive)
    - RM300 per pair of colour lenses
    - RM300 per pair of PC lenses
    - RM300 per pair of transitions lenses
    * Please click here for more details.
    * Additional processing time may be required for option lenses.

  • Q35: Can you change the lenses of frames purchased from other optical shops?

    A35: Yes. We provide lens replacement service at a fee of RM198 for high index aspheric lenses.
    * Additional fees apply for option lenses.
    * Please note that the lens replacement service is not available in the following circumstances:
    [Material]
    - Specialised frames such as those made from gold, platinum, tortoiseshell, wood, bamboo and horn
    [Shape]
    - Frames that require large lenses or frames with strong curve
    [Condition]
    - Frames that are damaged, have cracks or are distorted
    [Lens]
    - Glass lenses or lenses with strong curve
    [Other]
    Lenses that OWNDAYS does not handle
    * Processing time is subject to lens availability. Additional processing time may be required for option lenses.
    * There may be other circumstances where we are unable to provide the lens replacement service.
    Please ask our shop staff for details.

  • Q36: I would like to reserve a limited edition or collaboration product.

    A36: We apologise for not accepting reservations of limited edition or collaboration products as these items usually come in limited quantities.

  • After Sales Service

  • Q37: What after sales service do you provide?

    A37: We provide these after sales services free of charge: change of nose pads, adjustment and tightening of screws, adjustment of fitting and eye test.

  • Q38: Is it possible to return an item?

    A38: We do not accept returns and exchanges.

  • Q39: There is a scratch on the lens. Can you do something about it?

    A39: We are unable to repair or remove scratches on lenses.

  • Q40: Can you adjust the fitting of frames purchased from other optical shops?

    A40: We are happy to adjust the fitting of your frames for free. This service is available in all OWNDAYS shops around the world.
    *This service may not be available for some frames due to constraints in the frame condition.

  • Q41: Can I have the fitting adjusted at a different OWNDAYS shop instead of the one where I made the purchase?

    A41: We are happy to adjust the fitting of your frames for free at any OWNDAYS shop around the world.

  • Q42: The nose-pad screw and the hinge screw have come off. Can you fix them?

    A42: We are happy to put the screws back onto your frames for free.

  • Lens Replacement Service
  • Lens Replacement Q&A
  • Lens
  • OWNDAYS Customer Guarantees