OWNDAYS

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For enquiries, please contact us at our hotline below:

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* Except Holidays

[Operating Hours] Mon-Fri 9:30 - 18:30

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Warranty & FAQs

FAQs regarding our shops

Here are the FAQs and answers for them.
Your questions might already be answered.

  • Warranty Information

  • Q1: How long is the warranty period and what are the terms and conditions?

    A1: Please refer to OWNDAYS Customer Guarantees page for details on the warranty period and policies.
    * Terms and conditions apply.

  • Q2: What are the terms and conditions on the warranty of lenses?

    A2: We provide 1-year warranty on lens visual performance with a one-time complimentary change of lens degree.
    * Warranty does not cover damages to the lenses, including cracks or scratches to the lens coating.

  • Q3: What are the conditions of the warranty for the frames?

    A3: In the event that the frame develops a fault through normal use as outlined in the manual within 1 year upon purchase, the frame will be repaired or replaced.
    *In the event that the original item is no longer in stock, a product of the same value will be given as a replacement.
    *Some items such as products on sale, collaboration products and sunglasses are not considered as a part of the warranty.

  • Q4: Is the warranty valid at any shop?

    A4: Yes.
    The warranty is valid at any Owndays shop around the world. Please bring the glasses with the warranty card.
    * Owndays online store at Rakuten does not provide the warranty support for the items purchased at the other OWNDAYS shops.
    * If you wish to use your warranty abroad, please contact the shop where the item was purchased in advance.

  • Q5: I lost my warranty card. Is my pair still covered by the warranty?

    A5: We recommend that you keep your warranty card in a safe place. We are unable to provide certain warranty services if you do not present your warranty card.

  • Q6: The warranty period is already over. Can you still provide a warranty?

    A6: No.
    We are unable to extend the warranty period.

  • Q7: I have lost my glasses. Am I covered by the warranty?

    A7: No.
    The warranty does not cover loss or misplacement.

  • Lens Information

  • Q8: The prescription on the lenses is not suitable for me. Can I make an exchange?

    A8: We provide a one-time complimentary change of lens degree if you experience discomfort in your vision within the first year of purchase.

  • Q9: The lens has become scratched. Does the warranty cover this?

    A9: Damages to the lenses, including cracks or scratches to the lens coating, are not covered under warranty.
    However, we provide lens replacement service at THB1,990 for a pair of regular single vision lenses.
    * Additional fees apply for option lenses.
    * Lens replacement service is subject to the condition of the frame.

  • Q10: I am bothered by the lens thickness. Would it be possible to make them thinner?

    A10: Yes, it would be.
    Please speak to our shop staff at the shop where you made the purchase.
    They will offer you the most suitable lenses based on the degree.
    There may be occasions when we cannot meet your requirements of the lens thinness due to your degree and size/shape of frame.

  • Q11: I have purchased a pair of single vision glasses. Is it possible to change the lenses to progressive lenses?

    A11: Yes. We provide a one-time replacement of your lenses to progressive lenses at an additional fee of THB3000 within one month of purchase.
    The replacement is considered as one of the warranty replacements mentioned in Q3 above.
    Please allow 7-10 working days for processing.

  • Q12: I have purchased a pair of glasses with progressive lenses. Can you change the lenses into single vision lenses i.e. normal reading glasses?

    A12: We offer free exchange of progressive lenses to regular single vision lenses within two months of purchase. Please bring your glasses and the warranty card to our shop within the warranty period.

  • Q13: I had my new lenses made to the same degree as before, however, my vision seems different. Why so?

    A13: Depending on the shape of the frame and fitting, there could be a change in vision.
    *In the event that the new lenses are not suitable for your vision, please return to the shop so that we can check the degree and make necessary adjustments to the frame as well as fitting. Please bring your glasses and warranty card to our shop within the warranty period.

  • Purchasing Glasses

  • Q14: Is a prescription required for getting a pair of glasses at the shop?

    A14: No, prescription is not required. We will do an eye test for you and then process the glasses accordingly.
    However, for the following circumstances, we recommend obtaining a prescription in advance:
    - For those who are 8 years old
    - For those who have eye disease and are receiving treatment at an eye clinic.
    - For those whose eye conditions are unstable.

  • Q15: Do you provide eye tests for children?

    A15: Yes, we do. However, for those of 8 years old and below purchasing glasses for the first time and for children of 12 years old and below, we recommend obtaining a prescription first.

  • Q16: What payment methods do you accept?

    A16: We accept cash and major credit cards.
    For other possible payment methods such as gift vouchers and gift cards, please feel free to ask our shop staff.

  • Q17: Is it possible to pay by credit card?

    A17: Yes.
    We accept Visa, Mastercard, AMEX, JCB and UnionPay, Alipay and WeChat Pay.

  • Q18: Can you send products by post?

    A18: Yes.
    It is possible to have products sent to the customer using a delivery service: the cost will be charged to the customer. Please feel free to ask our shop staff at the shop.
    * The products are sent with payment on delivery.

  • Q19: Can you make glasses with the same degree as my existing pair?

    A19: Yes, we can.
    Please bring the glasses that you are currently using with you so that we can make new ones to the same specification.
    We can also accept the written forms besides your existing glasses. We can still make new ones to the same specification.
    * In some circumstances such as due to scratches onto the lens or peeled coating, we might not be able to check the lens specification properly.

  • Q20: Is it possible to do an eye test without making a purchase?

    A20: We provide complimentary visual acuity test and auto-refractor scanning with no purchase needed.

  • Q21: How long does it take to make the glasses?

    A21: We can process your glasses in as little as 20 minutes upon payment.
    * Depending on how busy the shop is and the stock lens availability.
    * Additional processing time may be required for option lenses.

  • Q22: Is it possible to have an eye test while wearing contact lenses?

    A22: No.
    Customers must remove their contact lenses to have their eyes tested. We provide contact lens case and rinse solution.
    * For disposable contact lenses, please bring a replacement set with you.

  • Shop Information

  • Product Information

  • Q24: Is it possible to buy the frames only?

    A24: Yes.
    When purchasing frames only, we give you a discount of THB500 from the set price.
    * For some products such as completed pairs and sunglasses, we are unable to sell just the frame on its own.
    * This is applicable only to the purchase at the shops.

  • Q25: Do you offer thinner lenses?

    A25: Yes, we do.
    The range is from High Index Aspheric Lenses (1.60) to Ultra High Index Aspheric Lenses (1.67) without an additional fee. We offer you the most suitable lenses upon consultation.

  • Q26: Is there an additional fee for astigmatism correction?

    A26: No.
    There is no additional fee to be charged regardless of astigmatism or degree.

  • Q27: Can you make reading glasses?

    A27: Yes, we can.
    We can produce reading glasses at the set price.

  • Q28: Do you offer the lenses with UV protection?

    A28: Yes, we do.
    All the lenses at OWNDAYS are equipped with UV 400 protection, which blocks over 99.9% of ultraviolet rays.

  • Q29: Can you make glasses with progressive lenses?

    A29: Yes, we can. Please note that there is an additional fee of THB3,000 for progressive lenses.
    * There is a processing time of 7-10 working days.

  • Q30: Can you make glasses with Transitions lenses?

    A30: Yes, we can. Please note that there is an additional fee of THB3,000 for Transitions lenses.
    * There is a processing time of 7-10 working days.

  • Q31: Can you make glasses for squint?

    A31: Yes, we can.
    We can make them based on a prescription issued by an eye doctor.
    *Depending on the degree, there may be circumstances where we are unable to do so.

  • Q32: Can you make glasses with no degree lenses?

    A32: Yes, we can.
    We will put no-degree lenses into the frames.
    UV protection and water-repellent coating are equipped.

  • Q33: Do you have frames for children?

    A33: Yes, we do.

  • Q34: Do you charge any fees on top of the set prices?

    A34:Yes. Additional fees apply for option lenses.
    - THB3,000 per pair for progressive lenses (progressive, office progressive and computer progressive)
    - THB3,000 per pair for colour
    - THB3,000 per pair for PC lenses
    - THB3,000 per pair for Transitions lenses
    - THB3,000 per pair for polarized lenses
    * Please click here for more details.
    * Additional processing time may be required for option lenses.

  • Q35: Can you change the lenses of frames purchased from other optical shops?

    A35: Yes. We provide lens replacement service at a fee of THB1,990 for high index aspheric lenses.
    * Additional fees apply for option lenses.
    * Please note that the lens replacement service is not available in the following circumstances:
    [Material]
    - Specialised frames such as those made from gold, platinum, tortoiseshell, wood, bamboo and horn
    [Shape]
    - Frames that require large lenses or frames with strong curve
    [Condition]
    - Frames that are damaged, have cracks or are distorted
    [Lens]
    - Glass lenses or lenses with strong curve
    [Other]
    Lenses that OWNDAYS does not handle
    * Processing time is subject to lens availability. Additional processing time may be required for option lenses.
    * There may be other circumstances where we are unable to provide the lens replacement service.
    Please ask our shop staff for details.

  • Q36: I would like to reserve a limited edition or collaboration product.

    A36: We apologise for not accepting reservations of limited edition or collaboration products as these items usually come in limited quantities.

  • After Sales Service

  • Q37: What are your after sales service like that I can enjoy?

    A37: We change the nose-pads, make adjustments to the screws, tighten the screws, adjust the fitting and check your vision for free of charge.
    *Change of nose-pads is limited to one time only (warranty card required).

  • Q38: Is it possible to exchange an item?

    A38: We provide complimentary exchange of OWNDAYS glasses within one month of purchase.
    * Limited to a one-time exchange per customer for the exchange of non-defective products.
    * Customer is required to top up the price difference if the replacement item is of a higher value than the original item.
    * There is no refund if the replacement item is of a lower value than the original item.

  • Q40: Can you make adjustments to frames purchased from another optical shop?

    A40: Yes.
    We can adjust the fitting of frames for free of charge at any of OWNDAYS shops around the world.
    * In some circumstances depending on the condition of the frames, we are unable to provide this service.

  • Q41: Can I have adjustments made at any OWNDAYS shop other than the one where I made the purchase?

    A41: Yes.
    We provide adjustments for free of charge at any of our OWNDAYS shops around the world.

  • Q42: The nose-pad screw and hinge screw have come off. Can you fix it?

    A42: Yes.
    We can fix it for free of charge.

  • Lens replacement service
  • Lens replacement FAQ
  • Lenses
  • OWNDAYS Customer Guarantees