FAQ

We have 1-year limited warranty and lifetime maintenance services. Please refer to OWNDAYS Customer Guarantees page for more details.

Yes, you may return and exchange any OWNDAYS product if within one month from date of purchase. We accept all valid returns with products in good condition.

We provide one-time only complimentary exchange if you experience discomfort in your vision or if you opt to change your grade within one year from date of purchase. Prescription specified by the customer or issued by another doctor are not covered under this warranty.

We provide complimentary exchange if damage is due to manufacturing defect. Damage due to deliberate misuse, improper repair, negligence or lack of care and sale items are not covered under this warranty. You may choose any frame of the same value if your current frame is no longer in stock.

Yes, warranty is valid at any OWNDAYS store worldwide. Please bring your warranty card with you.

Yes, but we recommend that you keep your warranty card. We are unable to provide certain warranty services if you do not present your warranty card.

No, we are unable to extend the warranty period.

Yes, we can.
A pair with Transitions lenses is made for an additional fee of PHP5,000.

• Please allow 7 working days for preparation.

No, our warranty does not cover loss or misplacement.

Yes, we offer adjustments for free at any OWNDAYS store worldwide.

We offer lifetime maintenance services for free. This includes screw tightening, personal fittings, frame adjustment, nose pad replacements and cleaning of lenses.

Yes, we can fix it for free. If the part is no longer available, we will offer 50% off on a replacement pair if damage is due to reasons not covered by our warranty.

Yes, we provide a one-time only complimentary exchange if you experience discomfort in your vision within one year from date of purchase.

Our warranty only covers discomfort in your vision. But, we offer a 50% off on the Lens Replacement fee if within one year from date of purchase.

Our warranty only covers discomfort in your vision. But, we offer a 50% off on the Lens Replacement fee if within one year from date of purchase.

Yes, we will waive the Lens Replacement fee of Php 2,990 if within two months from date of purchase. You just have to add Php 5,000 for the Lens Upgrade.

Yes, we offer free exchange of progressive lenses to single vision lenses within two months from date of purchase.

Our Licensed Optometrist will offer the most suitable lenses based on your grade. There may be instances where we can’t meet your requirements on the lens thinness due to your grade and size or shape of the frame.

Yes, all our lenses are ultra thin ranging from 1.60 to 1.67 with no additional fee. Our Licensed Optometrist will offer the most suitable lenses based on your grade.

Depending on the shape of the frame and fitting, there could be a change in vision. In the event that the new lenses are not suitable for you, please return to the store so we can check the grade and make the necessary adjustments to the frame as well as fitting.

No, there is no additional fee regardless of astigmatism or grade.

Yes, all our lenses are equipped with UV protection which blocks over 99.9% of ultraviolet rays.

Yes, Lens Replacement fee is Php 2,990. These lenses are ultra thin and multi-coated equipped with UV protection, anti-reflective, scratch-resistant and water repellent coating.

1. Thoroughly wash and sanitize your hands with soap and water before handling your eyeglasses.
2. Always rinse the lenses first under a gentle stream of water. This will remove any particle that may scratch the lens.
3. Gently wash the lenses and frame with your clean fingers. Clean your eyeglass with warm water and mild soap. Avoid using cleaning agents with harsh chemicals like alcohol or bleach. A soft toothbrush can be used to clean away grime and oil from the nose pads and hinges.
4. Rinse the eyeglass and dry them gently using a soft lint free cloth. Do not forget to have the lens cloth cleaner washed at least every other day.
5. Lastly, refrain from placing your eyeglasses on any surface especially in a public place or outdoors.

Yes, there are additional fees on upgrades to progressive lenses, blue shield lenses, color lenses and Transitions lenses.

Your glasses can be processed in 20 minutes after payment for single vision lenses. Special order lenses take around 5 – 7 working days if within Metro Manila and 7 to 10 working days if outside Metro Manila.

No, we have a Licensed Optometrist available to check your eyes. However, we recommend obtaining a prescription if you are 8 years old and below, if you have an eye disease and are receiving treatment or if your eye conditions are unstable.

Yes, we do. However, for children 8 years old and below, we recommend obtaining a prescription first.

No, you must remove your contact lenses 15 minutes before the eye exam.

Yes, just bring your glasses so we can make new ones with the same grade. But, in some circumstances such as scratches or peeled coating, we might not be able to check the grade properly. We also have Licensed Optometrists available to check your eyes.

We accept cash and credit card payments. For other possible payment methods such as coupons and gift cards, please feel free to ask our staff.

Yes, we offer 0% installment at 3 months or 6 months on selected credit cards.

Yes, we offer delivery service nationwide for just Php 200 per pair.

Please refer to “SHOP” for the complete list. Operating hours may vary across all stores.

• Operation hours may change on certain occasions and during certain periods such as year-end period and New Year period.
  Please check the OWNDAYS official website for details.

Yes, we offer a PhP 1,000 discount if you buy the frame only. But, we do not allow transferring of lenses to maintain accuracy of the prescription.

Yes, we can exchange your frame if within one month from date of purchase.

Yes, we offer a 50% discount on your replacement pair if within one year from date of purchase.

Yes, please check out our Junni collection.

YES, OWNDAYS caters to eye care and health, this service is considered essential. Kindly refer to the pinned post on the FB page for updated store hours.

NO, the OWNDAYS team is always on standby and ready to assist you. However, please be reminded that during ECQ and MECQ, senior citizens and individuals aged 18 years below might be required to show an appointment letter in their respective LGU. You may call the store for this requirement and remember to check the updated store schedule.

We advise parents to call our store especially if it is the first time for the child to have their check-up. Our in-house licensed optometrist can assist in answering your inquiries.

YES for most cases, as we have trained opticians in the store using state-of-the-art machines to process your lenses. We also stock a wide range of lenses that cater to most grade and astigmatism combination. However, there are cases when we may need to order your lenses from our supplier. You also have the option to have your glasses delivered to your doorstep for a courier fee of Php200.

YES, we offer a lens replacement service for a fee of Php2,990. You will be asked to sign a waiver that in the rare event of damage by our optician, we will replace it with OWNDAYS frame to be discussed and approved by our store head. Rest assured that your frame will be handled with utmost care to avoid or minimize damage. The service may not be available for some eyeglasses due to constraints in the frame condition, shape or, material.

We offer maintenance services for free like screw tightening, frame adjustment, nose pad replacements and, cleaning of lenses at any OWNDAYS store.

YES, frame and ultra-thin lenses included. These lenses have 100% UV protection and are scratch-resistant, water and dirt repellent, anti-reflective and are less glaring. They also come with a case and microfiber cloth.

NONE, at OWNDAYS there is no additional charge for ultra-thin lenses of any grade or astigmatism.

You can send your resume to inquiryph@owndays.com.

You can send your proposal to inquiryph@owndays.com.