OWNDAYS Customer Guarantees

30 Days Exchange

We provide a complimentary exchange of any OWNDAYS product within 30days from the date of purchase.

• One-time only.

• Customer is required to top up the price difference if the replacement pair is of higher value than the original pair.

1- year warranty on prescription

We provide a complimentary exchange of lenses if you experience discomfort with your prescription within one year from the date of purchase.

• One-time only.

• Prescription specified by customer (FOP) or issued by another doctor (Dr. Rx) is not covered under this warranty.

1-year warranty on manufacturing defect

We provide complimentary exchange of products should there be any manufacturing defects within one year from date of purchase.

• The following are not covered under this warranty:
  - Damage due to deliberate misuse, improper repair, negligence or lack of care

• Claims for frames must be of the same value.

• Lens must be exchanged to same type and prescription only.,

Free lifetime maintenance services

We provide complimentary screw tightening, personal fitting, frame adjustment, nose pad replacement and cleaning of lenses for your OWNDAYS glasses in all OWNDAYS shops around the world.

• Subject to availability of parts.

50% discount on your replacement item

If OWNDAYS product is damaged within one year from date of its purchase for reasons not covered by our warranty, we will offer you a 50% discount on the replacement item.

• One-time only.

• The damaged product must be returned to OWNDAYS.

• Lens upgrade will not be replaced. But, we will offer you a 50% discount if you opt to change your lenses.

• You may choose any frame of the same value if your current frame is no longer in stock.

Warranties are valid in OWNDAYS shops worldwide

As OWNDAYS continues to expand our global retail network, we endeavour to provide you the most comprehensive after-sales service. Simply approach any OWNDAYS shop near you, wherever you may be Local warranties applies.