
OWNDAYS Customer Guarantees
Proper care and regular maintenance can extend the lifespan of your spectacles.
OWNDAYS offers you the most comprehensive after-sales service in the optical industry so you can enjoy your OWNDAYS spectacles at all times.
Exchange
WARRANTY 01
1month
1 Month exchange
We provide complimentary exchange of glasses within one month from date of purchase.
One-time only.
Product must be complete, undamaged in its original condition.
Original receipt and warranty card must be presented.
Customer is required to top up the price difference if the replacement pair is of higher value than the original pair.
No change policy if the replacement pair is of lower value than the original pair.
Visual Performance
WARRANTY 02
1year / 1times
1-Year warranty on lens visual performance
We provide a complimentary exchange of lenses if you experience discomfort in your vision within one year from date of purchase.
One-time only.
Prescription specified by the customer or issued by another doctor is not covered under this warranty.
WARRANTY 03
2months
Free exchange of lens upgrade to regular lens
If you are unable to get used to your lens upgrade (PC, Transitions, Color, Progressive) you may exchange them to regular lenses at no charge within two months from date of purchase.
Product Quality
WARRANTY 04
1year
1-Year warranty on frames
We provide complimentary exchange of frames should there be any manufacturing defects within one year from date of purchase.
The following are not covered under this warranty:
Damage due to deliberate misuse, improper repair, negligence or lack of care
Sale items
You may choose any frame of the same value if your current frame is no longer in stock.
WARRANTY 05
Free lifetime maintenance services
We provide complimentary screw tightening, personal fitting, frame adjustment, nose pad replacement and cleaning of lenses for your OWNDAYS glasses in all OWNDAYS shops around the world.
Subject to availability of parts.
Damage Protection
WARRANTY 06
1year
50% discount on your replacement pair
If your glasses are damaged within one year from date of purchase for reasons not covered by our warranty, we will offer you a 50% discount when you purchase a replacement pair of the same model.
One-time only.
The damaged frame and lens must be returned to OWNDAYS.
Lens upgrade will not be replaced. But, we will offer you a 50% discount if you opt to change your lenses.
You may choose any frame of the same value if your current frame is no longer in stock.
Others
WARRANTY 07
Warranties are valid in OWNDAYS shops worldwide
As OWNDAYS continues to expand our global retail network, we endeavour to provide you the most comprehensive after-sales service. Simply approach any OWNDAYS shop near you, wherever you may be.
* Terms and conditions apply.