OWNDAYS

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For enquiries, please contact us at our hotline below:

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* Except Holidays

[Operating Hours] Monday to Friday, 9:30 - 18:30

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OWNDAYS
Customer Guarantees

Offering you the most comprehensive after-sales service in the optical industry

No.01

1 Month exchange

We provide complimentary exchange of glasses within one month from date of purchase.

  • * One-time only.
  • * Product must be complete, undamaged in its original condition.
  • * Original receipt and warranty card must be presented.
  • * Customer is required to top up the price difference if the replacement pair is of higher value than the original pair.
  • * No change policy if the replacement pair is of lower value than the original pair.
No.02

1-Year warranty on frames

We provide complimentary exchange of frames should there be any manufacturing defects within one year from date of purchase.

  • * The following are not covered under this warranty:
  • ・Damage due to deliberate misuse, improper repair, negligence or lack of care
  • ・Sale items
  • * You may choose any frame of the same value if your current frame is no longer in stock.
No.03

1-Year warranty on lens visual performance

We provide a complimentary exchange of lenses if you experience discomfort in your vision within one year from date of purchase.

  • * One-time only.
  • * Prescription specified by the customer or issued by another doctor is not covered under this warranty.
No.04

Free exchange of lens upgrade to regular lens

If you are unable to get used to your lens upgrade (PC, Transitions, Color, Progressive) you may exchange them to regular lenses at no charge within two months from date of purchase.

No.09

50% discount on your replacement pair

If your glasses are damaged within one year from date of purchase for reasons not covered by our warranty, we will offer you a 50% discount when you purchase a replacement pair of the same model.

  • * One-time only.
  • * The damaged frame and lens must be returned to OWNDAYS.
  • * Lens upgrade will not be replaced. But, we will offer you a 50% discount if you opt to change your lenses.
  • * You may choose any frame of the same value if your current frame is no longer in stock.
No.07

Free lifetime maintenance services

We provide complimentary screw tightening, personal fitting, frame adjustment, nose pad replacement and cleaning of lenses for your OWNDAYS glasses in all OWNDAYS shops around the world.

*Subject to availability of parts.

No.10

Warranties are valid in OWNDAYS shops worldwide

As OWNDAYS continues to expand our global retail network, we endeavour to provide you the most comprehensive after-sales service. Simply approach any OWNDAYS shop near you, wherever you may be.

* Terms and conditions apply.

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