OWNDAYS

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OWNDAYS
Customer Guarantees

Offering you the most comprehensive after-sales service in the optical industry

No.01

1-Month full refund with no questions asked

You may return any OWNDAYS product for a full refund within one month of purchase. We accept all valid returns with no questions asked.

  • * Limited to a one-time refund per customer for the return of non-defective products.
  • * Refund will only be accepted at the shop of purchase.
  • * To help us understand your needs better, please complete a Satisfaction Survey while we process your refund.
No.02

1-Year warranty on frames

We provide complimentary repair or exchange of your frames should they become faulty under normal use within one year of purchase.

* We will offer you a replacement item of the same value if we are unable to repair your current frame and it is no longer in stock.

  • The following are not covered under frame warranty:
  • ・Damage due to deliberate misuse, negligence or lack of care
  • ・In the event item is lost
  • ・Sale items
  • * Some products, including ready-to-wear sunglasses and accessories, are excluded from this warranty.
  • * To receive warranty services, please present the warranty card.
  • * Outlet stores provide lens warranty service only.
No.03

1-Year warranty on lens visual performance

We provide up to 2 changes of lens degree if you experience discomfort in your vision within the first year of purchase.

After which, you may opt to change the lens degree by paying RM99 which is half of the regular lens replacement fee.

* A revised prescription is required for lens degree used based on your requested prescription.

No.04

Free exchange to regular lenses if you are unable to
get used to progressive glasses

If you are unable to get used to progressive glasses, you may exchange them to regular lenses at no charge within two months of purchase.

No.05

Free exchange to regular lenses if colour lenses are
not suitable

If the colour lenses you have picked are not suitable for you whether in terms of style or visual performance, you may exchange them to regular lenses at no charge within two months of purchase.

* Change of lens colour or tint density is excluded from this warranty.

No.06

Free lifetime fitting, cleaning and
maintenance services
for your OWNDAYS glasses

We provide complimentary fitting, cleaning and maintenance services for your OWNDAYS glasses in all OWNDAYS shops around the world. Simply bring your OWNDAYS glasses to any OWNDAYS shop near you, wherever you may be.

No.07

Free lifetime eye check and consultation services

No.08

Free replacement if your glasses are accidentally
damaged, stolen or lost

We will replace or repair your glasses at no charge if your glasses are accidentally damaged, stolen or lost within one year of purchase. A copy of the report issued from the police or other official authorities must be presented for you to be covered by this warranty.

  • * We will offer you a replacement item of the same value if your current frame is no longer in stock.
  • * No refund under this warranty.
No.09

50% discount for your replacement pair

If your glasses are damaged within one year of purchase for reasons not covered by our warranty, we will offer you 50% discount when you purchase a replacement pair.

  • * The damaged frame must be returned to OWNDAYS.
  • * You may utilise the 50% discount on other items of the same value if your current frame is no longer in stock.
No.10

Warranties are valid in OWNDAYS shops worldwide

As OWNDAYS continues to expand our global retail network, we endeavour to provide you the most comprehensive after-sales support. Simply approach any OWNDAYS shop near you, wherever you may be.

* Any request for refund will only be accepted at the shop of purchase.

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