OWNDAYS Customer Guarantees

Proper care and regular maintenance can extend the lifespan of your spectacles.
OWNDAYS offers you the most comprehensive after-sales service in the optical industry so you can enjoy your OWNDAYS spectacles at all times.

Exchange

WARRANTY 01

1month

1-Month free exchange with no questions asked

We provide complimentary exchange of OWNDAYS glasses within one month of purchase. We accept all valid exchanges with no questions asked.

  • Limited to a one-time exchange per customer for the exchange of non-defective products.

  • Customer is required to top up the price difference if the replacement item is of a higher value than the original item.

  • There is no refund if the replacement item is of a lower value than the original item.

  • Exchange will only be accepted at the shop of purchase.

Visual Performance

WARRANTY 02

1year / 1times

1-Year warranty on lens visual performance

We provide a one-time complimentary change of lens degree if you experience discomfort in your vision within the first year of purchase.

WARRANTY 03

2months

Free exchange to regular lenses if you are unable to get used to progressive glasses

If you are unable to get used to progressive glasses, you may exchange them to regular lenses at no charge within two months of purchase.

WARRANTY 04

2months

Free exchange to regular lenses if colour lenses are not suitable

If the colour lenses you have picked are not suitable for you whether in terms of style or visual performance, you may exchange them to regular lenses at no charge within two months of purchase.

  • Change of lens colour or tint density is excluded from this warranty.

Product Quality

WARRANTY 05

1year

1-Year warranty on frames

We provide complimentary repair or exchange of your frames should there be any manufacturing defects within one year of purchase.
We will offer you a replacement item of the same value if we are unable to repair your current frame and it is no longer in stock.

  • The following are not covered under frame warranty:

  • In the event item is lost, damage due to deliberate misuse, negligence or lack of care

  • Product on sale, sunglasses, PC frame and accessories

WARRANTY 06

Free exchange to regular lenses if colour lenses are not suitable

If the colour lenses you have picked are not suitable for you whether in terms of style or visual performance, you may exchange them to regular lenses at no charge within two months of purchase.

  • Change of lens colour or tint density is excluded from this warranty.

Damage Protection

WARRANTY 07

1year

50% discount for your replacement pair

If your glasses are damaged within one year of purchase for reasons not covered by our warranty, we will offer you 50% discount when you purchase a replacement pair.

  • The damaged frame must be returned to OWNDAYS.

  • You may utilise the 50% discount on other items of the same value if your current frame is no longer in stock.

Others

WARRANTY 08

Warranties are valid in OWNDAYS shops worldwide

As OWNDAYS continues to expand our global retail network, we endeavour to provide you the most comprehensive after-sales service. Simply approach any OWNDAYS shop near you, wherever you may be.

* Terms and conditions apply.

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