OWNDAYS Customer Guarantees

1month

We are happy to exchange frame within one month of purchase.

We provide complimentary exchange of item for you within 1 month of frame purchased.

• Item exchange complimentary is available only one-time. Simply return perfect frame conditions to OWNDAYS.

• In case the chosen frame value is higher, customer must pay the price difference.

• We do not have refund policy for the frame value that is lower than customer’s.

• You can only exchange your frame at the shop you purchased.

• We provide complimentary for those that purchased prescription glasses only.

• 1-Year warranty does not cover sale items, collaborated sunglasses, PC frames, accessories and contact lenses.

• Exchange warranty complimentary will end after the maintenance service has been used.

1year / 1time

1-Year warranty on lens visual performance

Within 1-Year warranty after frame purchased. We provide complimentary for a new pair of lens only one-time for free if uncomfortable on visual performance occurs.

• Warranty does not cover any loss lens, breakage, scratches, heat defect or damage due to deliberate misuse, negligence or lack of care.

2months

We are happy to exchange lens for free if customer cannot adapt to Progressive Lenses.

If you cannot adapt to progressive lenses.
You may replace them with regular lenses at no charge within two months of purchase.

2months

Free exchange to regular lenses if colour lenses are not suitable

If the colour lenses you have picked are not suitable for you whether in terms of style or visual performance, you may exchange them to regular lenses at no charge within two months of purchase.

• Change of lens colour or tint density is excluded from the warranty.

We provide lifetime consultant.

1year

1-Year warranty on frames

We provide complimentary repair or exchange of your frames should there be any manufacturing defects within 1-Year of purchase.
We will offer a replacement item of the same value if we are unable to repair your current frame and it is no longer in stock.

• Frame warranty does not cover the following circumstances:

• Loss of product or damage due to deliberate misuse, negligence or lack of care.

• Warranty does not cover sale items, sunglasses, PC glasses and contact lenses.

Free lifetime fitting, cleaning and maintenance services for your glasses.

We provide complimentary fitting, cleaning and maintenance services for your OWNDAYS glasses at all OWNDAYS shops around the world.

1year

Complimentary of 50% discount from the retail price for your replacement pair

If your glasses is damaged starting from purchased date and does not cover by 1-Year warranty. We are happy to compliment a new pair of frame with 50% discount from the retail price.

• Limited to one-time discount only.

• The damaged frame must be returned to OWNDAYS.

• We will offer you a replacement item of the same value if your current frame and it is no longer in stock.

• We provide warranty complimentary to customer who never use other warranty conditions.

Complimentary 15% discount for your new pair of glasses

If you never use any frame and lens warranty within 1 year of purchase, we offer a 15% discount when you purchase a new pair of glasses within 6 months after the warranty expire.

• We provide complimentary for those who purchased prescription glasses above THB1,990 only.

• Can not be in conjunction with other discounts or promotions.

• Do not cover sale items, collaborated frames, sunglasses, PC frames, accessories, and contact lenses.

• Valid only for customer purchases in Thailand.

Warranties are valid in OWNDAYS shops worldwide

As OWNDAYS continues to expand our global retail network, we endeavour to provide you the most comprehensive after-sales support. Simply approach any OWNDAYS shop near you, wherever you may be.

• Warranty terms and conditions in each country may vary.