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Japan Information indicated under the Act on Specified Commercial Transactions
Store Information
| Name of Store | OWNDAYS Online Store |
|---|---|
| Name of Distributor | OWNDAYS Inc. |
| Sales Manager | Shuji Tanaka |
| Address | 〒140-0002 東京都品川区東品川2-2-8 スフィアタワー天王洲 27F |
| Business Hours | 0120-900-298 Business Hours：10:00 - 21:00 (also available on Saturdays, Sundays, and holidays, excluding December 30th - January 3rd) |
| Home Page | https://www.owndays.com/ |
| Products Line | Optical Retail Business |
| Sales Quantity | The number of items in stock is limited for each product. The amount that can be purchased in a single order is less than 300,000 yen. |
| Product Price | Product price displayed on this website (listed price). |
| Required fees other than the product price |
Consumption tax: 10% of the product price Cash on delivery fee: 330 yen (tax included) No cash on delivery fee for purchases of 11,000 yen or more (tax included). |
| Shipping | Free shipping throughout Japan for orders of ¥ 3,300 or more (tax included) |
| How to Order | Internet |
| Expiration Date of Application | Please pay within 8 days after ordering. If payment cannot be confirmed within 8 days of ordering, the order may be canceled. |
| Delivery Date |
After confirming your order and payment, we will ship the product in about 3 business days (or 8 business days for custom lenses). Delivery may be delayed depending on product inventory, traffic conditions, and weather. The above does not apply to products with a specified delivery date. Please be sure to check each product page. |
Payment method / payment deadline / shipping time
The estimated shipping date may change depending on the lens/option you choose and the payment method.
Cash on Delivery
| Payment Deadline | Upon receipt of products |
|---|---|
| Shipping Time | 3 to 8 business days after order confirmation |
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Handling fee of 330 yen (tax included) will be charged if the purchase amount is less than 11,000 yen (tax included).
Credit Card
| Payment Deadline | Date of Withdrawal |
|---|---|
| Shipping Time | 3 to 8 business days after credit card approval |
| Number of Payments | One time payment |
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Depending on the timing of the payment, the amount may be deducted before the product arrives.
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For reserved products, you will be billed when your order is confirmed.
Payment at Convenience Stores (Prepayment)
| Payment Deadline | Within 8 days of ordering |
|---|---|
| Shipping Time | 3 to 8 business days after payment is confirmed |
| Available Convenience Stores | Seven-Eleven / Lawson / FamilyMart / Daily Yamazaki / Ministop / Seicomart |
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Payment is by cash only. Credit cards and electronic money are not accepted.
Mobile Payment
| Payment Deadline | Billed as part of your monthly mobile phone bill |
|---|---|
| Shipping Time | 3 to 8 business days after payment is confirmed |
| Available Telecommunications Carriers | au / DoCoMo / SoftBank |
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The procedure differs depending on the telecommunications carrier you use.
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There is a limit to the amount of DoCoMo Payment (Combined Phone Bill Payment) that can be used each month. For more information, please check NTT DOCOMO website.Click here for details.
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NTT DoCoMo will give points, but SoftBank will not give points.
Amazon Account
| Shipping Time | 3 to 8 business days after order confirmation |
|---|
LINE Pay
| Shipping Time | 3 to 8 business days after order confirmation |
|---|
PayPay
| Shipping Time | 3 to 8 business days after order confirmation |
|---|
Rakuten Pay
You can make a smooth payment using your usual Rakuten ID and password.
Earn and use Rakuten points! Please use Rakuten Pay, which is "easy," "secure," and "profitable.”
* Rakuten Points can only be earned by paying with Rakuten Card, Rakuten Points, or Rakuten Cash.
| Shipping Time | 3 to 8 business days after order confirmation |
|---|---|
| Available Card Brands |
|
Apple Pay
| Shipping Time | 3 to 8 business days after order confirmation |
|---|
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You cannot change the payment method for orders using Rakuten Pay. Please cancel your order, and place another order by yourself.
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For the amount of Rakuten points used, please check the automatic delivery email sent from Rakuten or the Rakuten Payusage history.
Returns/ Exchanges
If you wish to return or exchange any product, please be sure to contact us in advance by e-mail. Please include your name, address, contact information, and the reason why you wish to return or exchange the product.
mail：ec.jp@owndays.com
Please note that @yahoo.co.jp email is not available.
Conditions for Returns or Exchanges
| Shipping cost should be paid by us (cash on delivery) | If the product has an initial product defect or other problem within 30 days of delivery, we will accept the return or exchange. |
|---|---|
| Shipping cost should be paid by you (prepaid) | Eyeglasses without degrees (packaged products only) can be returned or exchanged within one week of delivery if the product is unopened and unused, or if it has been used only for trial wear indoors. |
Not Eligible for Return or Exchange
We will not accept any return or exchange if the product falls under any of the following items:
- Glasses without degrees other than those in the package;
- Products that have been scratched, stained, or damaged due to your responsibility;
- Products without a box, package, or delivery note;
- Products for sale;
- Products processed by you; or
- Products that have been purchased for more than one month.
Precautions When Returning Products
When returning a product for refund or exchange, please note the following points:
- Please be sure to enclose a delivery note;
- Please use "Yu-pack" or "Home delivery service";
- Please keep a copy of the invoice in a safe place;
- Please return the package as it is; or
- Please do not enclose any cash.
Refund Policy
| When you paid by credit card | The refund will be made through your credit card company. |
|---|---|
| When you paid at a convenience store | We will refund your money to your bank account. |
| When you paid by cash on delivery | We will refund your money to your bank account. |
| When you paid by mobile phone | The refund will be made through your mobile phone company. * For SoftBank, some products cannot be returned within one month. If you wish to return a portion of the product, you will need to cancel the entire order, and place another order. |
| When you paid by Amazon Pay | The refund will be made by the credit card company you used for Amazon Pay. |
| When you paid by LINE Pay | The amount will be refunded to your LINE Pay balance. |
| When you paid by PayPay | The amount will be refunded to your PayPay balance. |
| When you paid by Apple Pay | The refund will be made by the credit card company you used for Apple Pay. |
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Please note that if the refund is made for your convenience, the refund amount will be the product price minus the shipping fee at the time of shipment (and in the case of cash on delivery, its fee is also included).。
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For customers who purchased by credit card, the refund amount will be sent back to the credit card used for the purchase.
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Please note that a refund cannot be made at the convenience store where the payment was made.
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For purchases made with LINE Pay, it may take around 2 weeks for the funds to be refunded to your LINE Pay balance.
Prescription Lens Warranty
Lens replacement due to a difference in degree is available free of charge only once within 30 days after the product arrives. ⇒ Shipping cost should be paid by you (prepaid)
Shipping Destination
〒120-0043
東京都足立区千住宮元町28-6 5号倉庫 2F
OWNDAYS Inc.
OWNDAYS Online Store Return/Exchange Section
TEL：0120-900-298
Business Hours: 10:00 a.m. - 9:00 p.m. (also available on Saturdays, Sundays, and holidays, excluding December 30th - January 3rd)
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