Privacy Policy

Personal Information Protection Policy

1. Basic Policy

   We recognize that personal information is an important asset of each individual, and all staff engaged in our business will handle personal information accurately and safely to earn the trust of each individual.

2. Handling of Personal Information

   1. We provide for the appropriate collection, use, and provision of personal information in consideration of the details and scale of our business. In addition, we will not use personal information for non-specified purposes and will provide and comply with internal rules to implement measures therefor.

   2. We will implement measures to prevent unauthorized access to personal information and other incidents such as loss, destruction, falsification, or divulgence of personal information. We will also promptly implement corrective measures if such incidents should occur.

   3. We will comply with laws and regulations, government guidelines, and other rules related to personal information.

   4. We will review the personal information management framework as needed and will continuously improve it.

Measures Related to Personal Information

• Definition and categories of personal information

  The term "personal information" means personal information as defined in Article 2, paragraph (1) of Japan’s Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as the "Personal Information Protection Act").

  Your personal information

  When you use our shops or website or make an inquiry to us, we may acquire the following personal information of yours:

  1. Your purchase and usage history of our products and services

  2. Your eyesight and other physical information

  3. Your address and payment information

  4. Your registered member information (name, date of birth, telephone number, email address, gender, etc.)

  5. Your browsing history on our website

  6. Details of your inquiries

  7. Recordings of our conversations with you

• Collection of personal information and purpose of use

  When we receive your personal information, we will specify the purpose of use and acquire it by lawful and fair means. We will not use your personal information in any way that is likely to promote or induce any illegal or unfair act, even if such use is within the scope of the specified purpose.

  Purpose of use of your personal information

  We will collect and use your personal information to the extent necessary to achieve the purposes specified below or other purposes individually specified:

  1. To enter into an agreement with you (to deliver products, provide guarantee services, etc.)

  2. To provide you with information on your purchasing and usage history, eyesight or other matters

  3. To provide you with information on our or our affiliated company’s products or with other matters (products, services, campaigns, opening of a new shop, etc.)

  4. To analyze browsing and purchasing history and other information

  5. To distribute advertisements by third-party advertisement distributors

  6. To develop and improve our products and services

  7. To securely operate our services

  8. To respond to your inquiries or to contact you

• Joint use of personal information

  We will jointly use your personal information as follows:

  1. Information subject to joint use: As stated in "Your personal information" above

  2. Scope of joint users: Our group companies inside and outside Japan and the franchise headquarters and franchisees in each country

  3. Purpose of use by joint users: As stated in "Purpose of use of your personal information" above

  4. Person responsible for the management of jointly used information: OWNDAYS Inc. (Sphere Tower Tennozu 27F, 2-2-8 Higashi-Shinagawa, Shinagawa-ku, Tokyo 140-0002; Representative Director Takeshi Umiyama)

  For details of our group companies, see here.

• Provision of personal information to third parties

  We will not provide your personal information to any third party without your prior consent, except for cases where it is difficult to do so when we use personal information with a third party, outsource the handling thereof to a third party, provide it pursuant to laws and regulations, or are required to provide it in order to protect the life, limb, or property of a person; where it is difficult to obtain your consent when the provision of information is particularly necessary to improve public health or promote the sound development of children; where we are required to cooperate with a state organ, local government, or any person designated by a state organ or local government in performing their affairs stipulated in laws and regulations, and obtaining your consent is likely to impede the performance of such affairs; and where the provision of personal information is permitted pursuant to laws and regulations.

• Outsourcing of the handling of personal information to third parties

  We may outsource the handling of personal information to an outsourcing provider for part of our work and information processing, including sending post and confirming registration with products and services. In this case, we will carefully examine the competence of the outsourcing provider. We will also include provisions on confidentiality obligations and other matters in the contract with the outsourcing provider and supervise such provider appropriately as needed.We may outsource part of our work related to the handling of personal information specified in "Your personal information" above to our group companies specified above to the extent necessary to achieve the "Purpose of use of your personal information" specified above.

• Provision of personal information to third parties in foreign countries

  We will provide your personal information to certain business operators located in the countries specified below. For the personal information protection system in those countries and other details, see here. Each business operator implements an equivalent level of measures for the handling of personal data to those that are required to be implemented by business operators handling personal information in Japan.Subject countries: Singapore, Taiwan, Hong Kong, Australia, Thailand, Philippines, Malaysia, Vietnam, India, Indonesia, Cambodia, United Arab Emirates (federal state, ADGM, DHC, and DIFC), and the United States of America

• Disclosure of personal information

  Upon the receipt of a request from you for the disclosure of your personal information or a record of the provision of your personal information to third parties, we will make a disclosure to you without delay; provided, however, that if such personal information or a record of the provision thereof to a third party does not exist or if the disclosure of such information or record falls under any of the following items, we may not disclose all or part of the information or record. If we decide not to make a disclosure, we will notify you to that effect without delay.

  1. When the disclosure is likely to harm the life, limb, property, or other rights and interests of you or a third party

  2. When the disclosure is likely to seriously interfere with the proper performance of our business

  3. When the disclosure will result in a violation of other laws and regulations

• Making a correction, addition, or deletion to personal information

  If you request that we make any correction, addition, or deletion to your personal information as a result of the disclosure of your personal information upon your request, we will investigate the issue to the extent necessary to achieve the purpose of use unless any special procedures for such correction, addition, or deletion are provided for in other laws and regulations. If we find that the personal information contains an error or it is necessary to make a correction, addition, or deletion for other reasons, we will do so without delay and notify you to that effect.

• Suspension of use of personal information, etc.

  If you request that we suspend the use of your personal information, delete your personal information, or suspend the provision of your personal information to third parties (hereinafter, the above is collectively referred to as "Suspension of Use, etc."), we will investigate the issue to the extent necessary without delay. If we find that our handling of such information is inappropriate or there are any other reasonable grounds for meeting your request, we will carry out a Suspension of Use, etc. with regard to the relevant personal information to the extent necessary to protect your rights and interests. However, if your request lacks reasonable grounds or it is difficult to carry out a Suspension of Use, etc., we may not be able to meet your request.

• Provision of personal information

  You can use most of the services we provide without providing your personal information. However, please be informed that you will be unable to use certain services without providing your personal information to us.

• Method of managing personal information

  We periodically review our management system and implement other necessary security control measures so as to maintain our management system appropriately to prevent incidents such as unauthorized access to, or the loss, destruction, falsification, or divulgence of, the personal information managed by us and respond to any new method of unauthorized access and the like. We will strengthen our internal management system and ensure that we provide training to all staff engaged in the handling of personal information. We will also endeavor to maintain the accuracy of data. In addition, we manage the information that was collected by us before the Personal Information Protection Act came into force in the same manner.If you would like to confirm the details of our security control measures, please ask us to provide the information in accordance with "Inquiries about personal information" below. We will provide information on the details of the security control measures implemented by us to the extent reasonable in light of laws and regulations.

• Minors

  If you are a minor, we ask you to ensure that you obtain the consent of a person with parental authority before entering any personal information.

• Distribution of advertisements by third-party advertisement distributors

  To distribute more appropriate advertisements to you, we will provide third-party advertisement distributors with certain personal information we hold (your hashed email address, telephone number, name, country of residence, etc.). Such personal information will be compared with the personal data held by the relevant business operators and be used to analyze your browsing and purchasing history and other information and distribute advertisements on products and services according to your interests and preferences.

  Advertisement distribution and analysis platforms that will be used (links to external websites)

  ・ Google Customer Match
  ・ Facebook Custom Audience
  ・ LINE Ads
  ・ Custom Audience X (former Twitter) for Business
  ・ Ads Data Hub (Google)
  ・ Yahoo! Advertising
  
  

  Advertisement distribution and analysis platforms handle the information (including the handling thereof in the countries and regions where the information is stored) in accordance with each company’s privacy policy. For the details of the handling of personal information by each business operator, check their privacy policy.

• Cookies

  Our website uses cookies and similar technologies to provide better services. A cookie is a system that issues temporary data from a web server and stores it in your browser.

• Purpose of use of cookies

  Our website uses the information collected by cookies and other technologies for the purposes specified below:

  1. To confirm your login status and implement various functions for our services
  2. To investigate the usage of our website, advertising, marketing, and improve our services
  3. To distribute advertisements by third-party advertisement distributors such as Google and Yahoo! Japan. The cookies and other information acquired by such third parties are handled in accordance with the privacy policy of such third parties.

• Use of cookies

  You can choose to allow or block cookies that are not essential for our website through the settings accessed from the cookie banner displayed on our website.You can also change your browser settings to accept or refuse cookies. From your browser settings, you can choose an option such as "allow all cookies," "block all cookies," or "notify the user when cookies are received." As the method of changing the settings differs depending on each browser, please check as needed from the "Help" menu or other functions of your browser. However, if you block cookies, you may not be able to use the functions of our website fully. For the display of advertisements on Google using cookies, you can access the Google advertising page to change the settings.

• Access logs

  Our website records information on users accessing the website in the form of access logs (access history). Access logs include the domain name, IP address, and type of browser used to access our website, as well as the date and time of access. These access logs will be used to maintain and manage our website, analyze statistics on the usage of our website, provide information according to your interests and preferences, and improve and develop our products and services. We will not use the access logs for any other purpose. We may provide access logs to an external service provider for the statistical analysis of access logs.Our website uses Google Analytics to collect and analyze access logs. Google collects, records, and analyzes your access logs and manages them in accordance with its privacy policy. For details, see below.
  How Google Uses Information from Sites or Apps that Use Our Services
  Google Privacy Policy
  

• Security

  We periodically review the management system so as to maintain it appropriately to prevent incidents such as unauthorized access to, or the loss, destruction, falsification, or divulgence of, the personal information managed by us and respond to any new method of unauthorized access and the like. We will strengthen our internal management system and ensure that we provide training to all staff engaged in the handling of personal information. In addition, we will endeavor to maintain the accuracy of data.

• Inquiries about personal information

  If you would like to request that we disclose, correct, delete or suspend the use of your personal information held by us, suspend its provision to third parties, disclose a record of its provision to third parties, or notify you of the purpose of use, or if you would like to confirm the details of our security control measures or make a complaint about your personal information held by us, please inquire at our contact for inquiries specified below. For any inquiry about user registration for our products and services, please inquire with the relevant contact in charge of the product or service in question.

• Contact for inquiries about personal information

  OWNDAYS Inc.
  Personal Information Protection Administrator and Chairperson of the Compliance Committee

  Contact for customers

  Sphere Tower Tennozu 27F, 2-2-8 Higashi-Shinagawa, Shinagawa-ku, Tokyo 140-0002
  TEL: 0120-900-298 (toll-free)
  Business hours: 10:00–21:00
  E-mail: [email protected]