Customer Guarantees

Proper care and regular maintenance can extend the lifespan of your glasses. OWNDAYS offers you the most comprehensive after-sales service in the optical industry so you can enjoy your OWNDAYS glasses at all times.

返品保証

WARRANTY 01

1month

1-Month full refund with no questions asked

You may return any OWNDAYS product for a full refund within one month of purchase. We accept all valid returns with no questions asked.

  • Limited to a one-time refund per customer for the return of non-defective products.

  • Refund will only be accepted at the shop of purchase.

  • To help us understand your needs better, please complete a Satisfaction Survey while we process your refund.

  • Valid for OWNDAYS in-house frames only.

見え方保証

WARRANTY 02

1year / 2times

1-Year warranty on lens visual performance

We provide up to 2 changes of lens degree if you experience discomfort in your vision within the first year of purchase.

  • A revised prescription is required for lens degree used based on your requested prescription.

WARRANTY 03

2months

Free exchange to regular lenses if you are unable to get used to progressive glasses

If you are unable to get used to progressive glasses, you may exchange them to regular lenses at no charge within two months of purchase.

WARRANTY 04

2months

Free exchange to regular lenses if color lenses are not suitable

If the color lenses you have picked are not suitable for you whether in terms of style or visual performance, you may exchange them to regular lenses at no charge within two months of purchase.

  • Change of lens color or tint density is excluded from this warranty.

WARRANTY 05

Free lifetime eye check and consultation services

品質保証

WARRANTY 06

1year

1-Year warranty on frames

We provide complimentary repair or exchange should your frames become faulty under normal wear and tear within the first year of purchase.
* We provide complimentary repair or exchange should your frames become faulty under normal wear and tear within the first year of purchase.

  • The following are not covered under frame warranty:
    ・Damage due to deliberate misuse, negligence or lack of care
    ・In the event item is lost
    ・Sale items
    ・outlet items

  • Some products, including ready-to-wear sunglasses and accessories, are excluded from this warranty.

  • To receive warranty services, please present the warranty card.

  • Valid for OWNDAYS in-house frames only.

WARRANTY 07

Free lifetime fitting, cleaning and maintenance services for your OWNDAYS glasses

We provide complimentary fitting, cleaning and maintenance services for your OWNDAYS glasses in all OWNDAYS shops around the world. Simply bring your OWNDAYS glasses to any OWNDAYS shop near you, wherever you may be.

もしもの保証

WARRANTY 08

Free replacement of stolen glasses or glasses damaged by fire, natural disaster or traffic accident

We will replace your glasses at no charge if your glasses are stolen or damaged by fire, natural disaster or traffic accident within one year of purchase. A copy of report issued from the police or other official authorities must be presented for you to be covered by this warranty.

  • We will offer you a replacement item of the same value if your current frame is no longer in stock.

  • No refund under this warranty.

  • Valid for OWNDAYS in-house frames only.

WARRANTY 09

1year

50% discount for your replacement pair

If your glasses are damaged within one year of purchase for reasons not covered by our warranty, we will offer you 50% discount when you purchase a replacement pair.

  • 50% discount valid for one-time use only.

  • The damaged frame must be returned to OWNDAYS.

  • You may utilise the 50% discount on other items of the same value if your current frame is no longer in stock.

  • Valid for OWNDAYS in-house frames only.

その他の保証

WARRANTY 10

Warranties are valid in OWNDAYS shops worldwide

As OWNDAYS continues to expand our global retail network, we endeavour to provide you the most comprehensive after-sales support. Simply approach any OWNDAYS shop near you, wherever you may be.

  • Any request for refund will only be accepted at the shop of purchase.

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