After-Sales Care

You can change the frame design within one month of purchase.

• Accepted only at the store of purchase

• Returns and refunds are not accepted; only exchanges to other products are allowed

• A top-up of the price difference is required for exchanges to a higher-priced frame

• You will need to bring along the complete set of items you have purchased, the receipt and other relevant documents, such as the credit card and credit card receipt

• The following items are not eligible for a frame exchange:
  Damaged items (in case of intentional or accidental damage) / Lost items, or items that cannot be returned to the store / Collaboration items, limited-edition items, outlet products, or sale items / Miscellaneous items such as magnifying glasses, lens sprays, cleaning cloths, accessories, parts, cases, etc.

If the lenses do not meet your vision needs, you can exchange them for new ones with different power.

• This warranty can only be used in physical stores, not online stores

• Top up fees apply for optional lens upgrades

• Lenses must be used by the same wearer

• A new prescription is required if the purchase was made with a prescription

• Warranty exclusions apply in the following scenarios:
  Damaged items (in case of intentional or accidental damage) / Items that have suffered deterioration or degradation due to environmental factors or lack of care / Items with scratches, damages, or peeling/cracking of the lens coating / Lost items, or items that cannot be returned to the store / Sunglasses, anti-pollen glasses, PC glasses, sauna glasses, magnifying glasses, or other ready-to-wear glasses / Contact lenses

If the lens appearance or functionality is not as expected, you can change them to a different lens type.

• This warranty can only be used in physical stores, not online stores

• Top up fees apply for additional lens upgrades

• There is no refund for the price difference when removing a lens upgrade

• Lens type changes are not eligible in the following scenarios:
  Damaged items (in case of intentional or accidental damage) / Items that have suffered deterioration or degradation other than initial defects (including due to environmental factors or lack of care) / Items with scratches, damages, or peeling/cracking of the lens coating / Lost items, or items that cannot be returned to the store / Sunglasses, anti-pollen glasses, PC glasses, sauna glasses, magnifying glasses, or other ready-to-wear glasses / Contact lenses

If the glasses are damaged due to negligence or lack of care, you can exchange them for an identical pair.

• Applicable to damage caused by the wearer’s negligence or lack of care, damage caused by a third party, or scratched/damaged lenses

• The damaged glasses must be returned for an exchange

• If you would like to exchange your glasses online, please send us the broken glasses at your own expense. We will return the new glasses to you as soon as we receive them

• Warranty exclusions apply in the following scenarios:
  In the case of intentional damage / The glasses are lost, or you are unable to return the damaged glasses to the store / The glasses are a collaboration product, limited-edition item, outlet product, sale item / Miscellaneous items such as magnifying glasses, lens sprays, cleaning cloths, accessories, parts, cases, etc. / Product exchanges (if the same product is not available, it may be exchanged for another product)

You are eligible for a 20% discount on the regular price when purchasing additional pairs of glasses.

• Discount cannot be used in conjunction with other promotions or coupons

• This warranty can only be used in physical stores, not online stores

• Discount is not valid in the following scenarios:
  The glasses are a collaboration product or a limited-edition item / Ready-to-wear glasses such as sunglasses, anti-pollen glasses, PC glasses, sauna glasses / Miscellaneous items such as magnifying glasses, lens sprays, cleaning cloths, accessories, parts, cases, etc. / Contact lenses / Lens replacement / Products that are already discounted such as outlet products or sale items

If there are manufacturing defects in the frame or lenses, you can exchange the glasses for an identical pair.

• The damaged glasses must be returned for an exchange

• If you would like to exchange your glasses online, please send us the broken glasses at your own expense. We will return the new glasses to you as soon as we receive them

• Warranty exclusions apply in the following scenarios:
  In the case of intentional or negligent damage / Deterioration or degradation other than initial defects (including deterioration or degradation due to environmental factors or lack of care) / The glasses are lost, or you are unable to return the damaged glasses to the store / Items with scratches, damages, or peeling/cracking of the lens coating / Outlet products and sale items / Miscellaneous items such as magnifying glasses, lens sprays, cleaning cloths, accessories, parts, cases, etc. / Contact lenses / Product exchanges (if the same product is not available, it may be exchanged for another product)

If the glasses are damaged due to negligence or lack of care, you can exchange them for an identical pair at half the price.

• Applicable to damage caused by the wearer’s negligence or lack of care, damage caused by a third party, or scratched/damaged lenses

• The damaged glasses must be returned for an exchange

• This warranty can only be used in physical stores, not online stores

• Warranty exclusions apply in the following scenarios:
  In the case of intentional or negligent damage / Deterioration or degradation other than initial defects (including deterioration or degradation due to environmental factors or lack of care) / The glasses are lost, or you are unable to return the damaged glasses to the store / Items with scratches, damages, or peeling/cracking of the lens coating / Outlet products and sale items / Miscellaneous items such as magnifying glasses, lens sprays, cleaning cloths, accessories, parts, cases, etc. / Contact lenses / Product exchanges (if the same product is not available, it may be exchanged for another product)

If the glasses are lost or damaged due to a disaster such as a fire or earthquake, you can exchange them for an identical pair.

• An official disaster certificate or disaster victim certificate issued by an insurance company or a public institution such as your local government is required
  Warranty will not be valid without official proof; lost item reports or medical certificates are not accepted

• Warranty exclusions apply in the following scenarios:
  Lack of an official certificate / Submission of a medical certificate / Submission of a lost property or item report / Submission of a damage or lost report unrelated to the disaster / Loss due to personal negligence / The glasses are a collaboration product, limited-edition item, outlet product, sale item / Miscellaneous items such as magnifying glasses, lens sprays, cleaning cloths, accessories, parts, cases, etc. / Contact lenses / Product exchanges (if the same product is not available, it may be exchanged for another product)

If the glasses are lost or damaged due to an accident, you can exchange them for an identical pair.

• An accident certificate from a public institution, such as the Japan Safe Driving Center in each prefecture or the police, is required
  Warranty will not be valid without official proof; documents such as medical certificates are not accepted

• Warranty exclusions apply in the following scenarios:
  Lack of an official certificate / Submission of a medical certificate / Submission of a lost property or item report / Submission of a damage or lost report unrelated to the accident / Loss due to personal negligence / The glasses are a collaboration product, limited-edition item, outlet product, sale item / Miscellaneous items such as magnifying glasses, lens sprays, cleaning cloths, accessories, parts, cases, etc. / Contact lenses / Product exchanges (if the same product is not available, it may be exchanged for another product)

In the event of theft, you can receive an identical pair of glasses free of charge.

• A theft report acceptance number issued by the police station is required
  Warranty will not be valid without official proof; documents such as lost item reports are not accepted

• Warranty exclusions apply in the following scenarios:
  Lack of an official certificate / If the theft report has not been accepted / Submission of a lost property or item report / Loss due to personal negligence / The glasses are a collaboration product, limited-edition item, outlet product, sale item / Miscellaneous items such as magnifying glasses, lens sprays, cleaning cloths, accessories, parts, cases, etc. / Contact lenses / Product exchanges (if the same product is not available, it may be exchanged for another product)

• Standard nose pads can be replaced free of charge

• Nose pads in unique shapes or with specialised components or materials such as silicone may incur a fee

• Nose pads in unique shapes or with specialised components or materials may not be available

• Servicing may not be possible if the screw is stuck or if the frame or screw is in poor condition

• Some items may not be available due to their specialised parts, shape, or material.