[Important] Notice and Apology Regarding Delays in Our Lens Replacement Service

Thank you for your continued patronage of the OWNDAYS Online Store.

Regarding the "Lens Replacement Service Half-Price Campaign," which ran until Monday, October 13, 2025, we received a tremendous number of orders, far exceeding our expectations. Our entire team is sincerely grateful for your support.

Due to this high volume, there is currently a concentration of incoming glasses for processing. As a result, the lens processing and return shipment of customers' glasses are taking longer than usual.

We deeply apologize for the significant inconvenience and concern this may cause our customers who have ordered this service.

As we have received many inquiries regarding the return schedule for orders, we would like to provide the current estimated turnaround times below.

****Current Estimated Turnaround Time for Lens Replacement Service****

Currently, please expect an additional [5 days] on top of our standard processing time. *The following estimates are the number of days from when your glasses arrive at our online store facility to when they are shipped back to you.

【Standard Single Vision Lenses】 ○ Standard Time: Approx. 3 days ● Current Estimated Time: Approx. 8 days

【Special-Order Lenses】 (e.g., strong prescriptions, colored lenses, anti-fog coating, UV & Blue Light Block lenses, photochromic lenses, and other optional features) ○ Standard Time: Approx. 8 days ● Current Estimated Time: Approx. 13 days

Our entire team is working diligently to process your important glasses and return them to you as quickly as possible. Once your order is ready for shipment, we will dispatch it and send a shipping notification email. We sincerely ask for your patience.

Once again, we apologize for the inconvenience this has caused. Thank you for your understanding.

The OWNDAYS Online Store Team